Skip to content

OUR STORY

WHAT MAKES RCL DIFFERENT?

Our Relationship Management processes are designed to understand your strategic direction, then position our organization to support your short and long-term needs.

Practices such as Advanced Quality Planning sessions and periodic Business Reviews are essential to facilitating an efficient transition and transformation of your operation.

We approach customer relationships as partnerships, it built on trust and focused on driving innovation to win as a team.

Our company culture is rooted in continuous improvement, safety and respect for all people. We have a team mentality and provide a learning environment designed to engage and empower our associates to expose and solve problems. The members of our executive team naturally have a strong servant leader mentality which permeates throughout the entire company. How can I help? is a common phrase you hear at RCL. Results-Driven Customer Care, We hold ourselves accountable for creating value and a win-win outcome with our customers.

Ensuring that every customer has multiple levels of relationship owners in the organization is our standard practice.

WHY RCL?

Communication and Transparency

What It's Like to Do Logistics with RCL Whether you are contacting us for the first time or an existing customer, RCL has processes in place to ensure you receive the highest quality service. Our relationship management processes are designed with your strategic direction in mind, positioning our organization to support your short and long-term needs.

RCL Relationship Management Process:

Customer Acquisition Process Advance Quality Planning Account Ownership Business Reviews Corrective Preventive Action Process Customer Satisfaction Surveys Voice of the Customer Sessions Innovations & Continuous Improvement. Advanced Quality Planning sessions and periodic business reviews are essential to facilitating an efficient transition and transformation of your operation. We approach customer relationships as partnerships, it built on trust and focused on driving innovation to win as a team.

TESTIMONIALS

“The superior service that RCL provides to Scotts is critical to our supply chain management, RCL has been a valued partner in supporting us, in the Southeast with outstanding warehousing out of the Simpsonville, SC, facility and has been an important element of our supply chain success. Scott’s”

“I would just like to comment that you guys do a wonderful job of coordinating and communicating, and I am grateful. It makes my job so much easier to know that you’re working together, and I don’t have to worry about things slipping through the cracks. It is a pleasure doing business with you. Jim Myers, Miami FL”

“I would gladly recommend RCL for several reasons, but the most important would be their excellent customer service and their ability to make me feel as though my company’s needs and my clients’ needs are always their top priority. My company depends a lot on the experience and knowledge the RCL team has. Mark Smith. Anaheim, CA
They have many times gone above and beyond to accommodate and driver assist on site one of our biggest clients and in turn this has helped our company be successful. J.R. constructions . Jay Steward. Houston TX “

To ensure alignment and to hear all of the voices of the customer, you need just as many listeners not just the traditional Account Manager model. We ensure that every customer has multiple levels of relationships
owners in the organization to actively listen and to understand your company’s evolving needs. That could be

  • Reduce Costs
  • Improve Process
  • Identify hidden costs of transportation guide
  • Improve supplier relationship Management(SRM)
  • Monitor vendor performance
  • Improve shipment visibility
  • Generate automatic status-driven alerts
  • Monitor carrier performance with respect to him in transit, service failure, and billing
  • Enable collaboration
  • Source, procure and execute transportation services.

 

RCL is a National, multi-product and services company that provides market leading, simple, incremental solutions for transportation management and logistics functions within the supply chain.

Deploy a series of solutions in consecutive fashion while propelling a shorter run up to ROI. This accelerates savings, decelerates expenditures, reduces the impact on existing, macro-operations and provides a greater degree of flexibility.

Our incremental approach focuses attention on solving experiential issues rather than relying upon longer outlook forecasts and predictions.